1. Home
  2. FAQ
Frequently Asked Questions

Pron00 FAQ — all your questions
All answers in one place

Find clear answers here to all common questions about registration, login, deposits, withdrawals, bonuses, and gaming. If you run into an issue, check below — you'll find a solution.

40+
FAQs
8
Topic-Based Categories
24/7
Live Support
5 min.
Average response time
98%
Issue Resolution Rate
Bengali
Language Support
Topic-Based Support

What topic Need help?

Browse the categories below to find answers to your questions. Everything you need to know about pron00 is explained in plain, simple language.

Registration & Login

Answers to all your questions about opening an account, login issues, password resets, and the verification process.

Deposits & Payments

Learn about the rules, limits, and process for depositing via bKash, Nagad, Rocket, and bank transfer.

Withdrawals & Cashouts

Answers to questions about withdrawal requests, processing times, limits, and funds not received.

Bonuses & Promotions

Learn all about the welcome bonus, cashback, free spins, and wagering requirements.

Games & Betting

Answers to all your questions about slots, Live Casino, Sports Betting, and fishing games.

Security & Account

Answers to questions about account verification, KYC, 2FA security, and personal information.

Account Deposit Withdrawal Bonus Games Security App Support
Registration & Login

To register on pron00, you will need an active mobile number or email address, a National ID card, and be at least 18 years old. Registration is completely free and takes just a few minutes.
  • An active Bangladeshi mobile number or email address
  • A strong password (at least 8 characters)
  • Age 18 or above
  • Mobile OTP verification available

Under pron00's policy, each person is allowed to operate only one account. Creating multiple accounts risks suspension of all associated accounts, and any earned bonuses or winnings may be forfeited. Always log in with a single account.

On the login page, click the "Forgot Password?" option. Enter your registered email address or mobile number and an OTP will be sent to you. Use that OTP to set a new password. The entire process takes just 2–3 minutes.
After a password reset, it is recommended to enable 2FA for added security.

KYC (Know Your Customer) verification is a key part of pron00's security system. It helps prevent fraud, keeps your account safe, and ensures smooth withdrawals. Verification is usually completed by submitting a photo of your National ID or passport.
Deposits & Payments

pron00 supports all popular payment methods in Bangladesh.
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: Dutch-Bangla, BRAC, Islami Bank
  • Cryptocurrency: USDT, BTC (in selected markets)
  • Agent Deposit (available in select areas)

The minimum deposit on pron00 is just BDT 200, well within reach for most gamers in Bangladesh. The maximum daily deposit limit may vary depending on your chosen payment method. For more details, Deposit Page View.
There is an opportunity to receive a 100% welcome bonus on your first deposit — check the bonus terms and conditions.

In most cases, deposits are instant — when depositing via mobile banking, your balance is typically updated within 1–5 minutes. Bank transfers may take slightly longer (15–30 minutes). If more than 30 minutes have passed, please contact support.

pron00 does not charge any additional fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own transaction fees. Please check directly with your payment provider for details.
Withdrawals & Cashouts

Withdrawal requests on pron00 are typically processed within 15 minutes to 24 hours. Mobile banking options (bKash, Nagad) are the fastest. Bank transfers may take 1–2 business days. Once your withdrawal is successful, you will receive an SMS or email notification.

The minimum withdrawal amount on pron00 is BDT 500. Withdrawals from bonus winnings require the wagering conditions to be met first. For more details, Withdrawal Page View.
If KYC verification is not completed, large withdrawals may be held. Complete your verification in advance to avoid delays.

Common reasons why withdrawals are on hold:
  • KYC verification not completed
  • Bonus wagering requirements have not yet been met
  • Mismatch in bank or mobile number details
  • System maintenance in progress
  • Multiple account suspicion
If your withdrawal is held for any other reason, contact us directly via live chat.
Bonuses & Promotions

Open a new account on pron00 and get a 100% welcome bonus on your first deposit. For example, deposit BDT 1,000 and start playing with BDT 2,000 in your balance. To claim the bonus, activate the offer during registration or on the promotions page.
Specific wagering requirements must be met before the welcome bonus can be withdrawn — on the Promotions page View Details.

A wagering requirement is the condition that determines how many times you must bet the bonus amount before you can withdraw it. For example, a 20x wagering requirement on a BDT 1,000 bonus means you must place a total of BDT 20,000 in bets before withdrawing. The bonus balance cannot be withdrawn until this condition is met.

pron00 offers a daily cashback bonus based on your losses. A portion of your net loss from the previous day is credited to your bonus wallet each morning and can be used directly in games.

Yes, pron00 has an active referral program. Share your unique referral code with friends, and once they register and make their first deposit, you will receive a bonus reward. Full terms and conditions on the Promotions page View.
Games & Betting

pron00 offers thousands of world-class games.
  • Slot Games: 500+ Slots — Classic to Megaways
  • Live Casino: Baccarat, Roulette, Blackjack, Ten Card
  • Sports Betting: Cricket, football, tennis, kabaddi
  • Fishing Game: Multiplayer Fishing Adventure
  • Crash Games: Aviator and multiple other crash titles

All games on pron00 are sourced from internationally licensed game providers. Every game uses RNG (Random Number Generator) technology, independently audited by third-party reviewers. Live Casino games are streamed live with real dealers.

pron00's Sports section covers all the favorites for Bangladeshi users — cricket (IPL, BPL, Test, T20), football (Premier League, La Liga, World Cup), tennis, badminton, kabaddi, and much more. Live betting is also available. For more details, Sports Page View.
Security & Account Protection

Yes, pron00 is completely secure. The site uses SSL 256-bit encryption to fully protect your personal and financial information. Payment transactions are processed through a separate security layer, and automatic alerts are sent if any suspicious login activity is detected.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA using mobile OTP or Google Authenticator. Once activated, you will need to enter a code alongside your password each time you log in, making your account significantly more secure.
If you have a large balance, keeping 2FA enabled is essential.

If you suspect any suspicious activity, change your password immediately, then contact pron00's 24/7 live chat support right away and request a temporary account lock. The support team will investigate promptly and take the necessary action.
Mobile App

pron00's official Android & iOS app App Page can be downloaded directly. If it is not available on the Google Play Store or App Store, a direct APK download is also possible. It is strongly advised not to download the app from any source other than the official site.

To install the APK on an Android phone, you may need to enable the "Install from Unknown Sources" option. Go to Settings → Security → Unknown Sources to turn it on. If the issue persists, send a screenshot to our support chat.

Yes, the pron00 app includes every feature available on the website — deposits, withdrawals, games, Live Casino, Sports Betting, and promotions. The app is fully optimized for mobile, delivering a faster and smoother experience.
Customer Support

pron00 offers 24/7 Bangla-language support. You can reach us through the following channels:
  • Live chat icon at the bottom right of the site
  • Email: [email protected]
  • Telegram Support Channel (access via the app)
  • WhatsApp Support (access via the app)

Yes, pron00's support team has Bengali-speaking representatives available 24/7. Write or speak in Bengali and you will get a response in Bengali — no language barrier, no hassle.

Common issues are resolved instantly via live chat. For more complex complaints, a detailed response is provided by email within 1–3 business days. pron00 takes every complaint seriously and is committed to resolving issues as quickly as possible.
Need help?

If you don't find your answer here, our 24/7 support team is ready to help in Bangla.

Start Live Chat
Quick Links
Homepage Register Log In Make a Deposit Withdraw View Promotions Slot Games Live Casino Sports Betting App Download
Support Hours
  • Live Chat: Active 24/7
  • Email response: within 1–3 hours
  • Complex issues: 1–3 business days
  • Full support in the Bengali language
Urgent Matters
  • Accounts for 18+ users only
  • One account per person only
  • Report any suspicious activity to support immediately
  • Never share your password with anyone
Get Started Now

Still have questions?
Ready to start playing!

Register on pron00 and get a 100% bonus on your first deposit. Thousands of games, fast payments, and Bangla-language support — all in one place.

Register Now Log In
Instant Registration
100% Welcome Bonus
24/7 Bengali Support
বাংলা